Is this a result of Cloud Computing? 未來資訊整合後的服務業

[alexhuang1961]

以披薩店為例

*客服：「東東披薩店您好！請問有什麼需要我為您服務？」
*顧客：「妳好，我想要………」
*客服：「先生，請把您的AIC會員卡號碼告訴我。」
*顧客：「喔！請等等，12345678。」
*客服：「陳先生您好，您是住在泉州街一號二樓，您家電話是23939889，您公司電話是*23113731*您行動電話是*0939956956*，請問您現在是用哪一個電話呢？」
*顧客：「我家，為什麼妳知道我所有的電*號碼？」
*客服：「陳先生，因為我們有連線到『AICCRM系統』。
*顧客：「我想要一個海鮮披薩……」
*客服：「陳先生，海鮮披薩不適合您。」
*顧客：「為什麼？」
*客服：「根據您的醫療紀錄，您有高血壓和膽固醇偏高。」
*顧客：「那……妳們有什麼可以推薦的？」
*客服：「您可以試試我們的低脂健康披薩。」
*顧客：「妳怎麼知道我會喜歡吃這種的？」
*客服：「喔！您上星期一在中央圖書館借了一本《低脂健康食譜》。」
*顧客：「哎呀！好……我要一個家庭號特大披薩，要多少錢？」
*客服：「嗯，這個足夠您一** **家十口吃，**699**元。」
*顧客：「可以刷卡嗎？」
*客服：「陳先生，對不起，請您付現，因為 您的信用卡已經刷爆了，您現在還欠銀行十萬四千八百零七元，而且還不包括房貸利息。」
*顧客：「喔！那我先去附近的提款機領錢。」
*客服：「陳先生，根據您的記錄，您已經超過今日提款機提款限額。」
*顧客：「算了！妳們直接把送披薩來吧，我這裡有現金。妳們多久會送到？」
*客服：「大約三十分鐘，如果您不想等，可以自己騎車來。」
*顧客：「什麼？！」
*客服：「根據『AICCRM系統』記錄，您有一輛摩托車，車號是GY-7878。」
*顧客：「……**＃**@$%^&$% <http://tw.mc739.mail.yahoo.com/mc/compo ... 25%5E&$%25> ^&**※！」
*客服：「陳先生，請您說話小心一點。您在 八十九年四月一日用髒話侮辱警察，被判了十日拘役。」 *
顧客：「………………」
*客服：「請問還需要什麼嗎** ?」
顧客：「沒有了，是不是有送三罐可樂？」
*客服：「是的！不過根據『AICCRM系統』記錄，您有糖尿病…………」*
*顧客：「**……**＃**@$%^&$% <http://tw.mc739.mail.yahoo.com/mc/compo ... 25%5E&$%25> ^&**※！」

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